If your HP scanner is not working, don’t worry. This is a common scanner problem and you can fix it quickly and easily.
Hp Smart Scan Not WorkingWhy is my HP scanner not working?
The HP scanner not working issues include scanner won’t scan, scanner not detected by your computer, or errors pop up when you’re using your scanner, etc.
Hello, @TomPet – Hope you are well ? May the Forums be with you! It is a great place to find the help you need, from other users, HP experts, and other support personnel! Going through your post, I see that you are having issues while scanning using the HP Smart App. You can go through the following steps. These might help you to scan and save the document in PDF format. Open your scanner program and start scanning the document you wish to save. Once the scan is compete, preview the document and select 'Save Document.' Print, scan, and share files by using HP Smart with your HP Printer. HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax! Start with a hassle-free set up, then print, scan, copy, and share files directly from your mobile device to your friends, co-workers, or a linked cloud account Manage or print to your printer using any network.
The causes for these problems are various and sometimes hard to identify. As you can imagine, the connection problem can prevent your scanner from connecting to the computer, and the software and services problem in your computer are the possible reasons for this issue.
But don’t worry. We’ll help you fix scanner not working on HP.
How to fix HP scanner not working
Here are solutions that have helped people resolve the same issue. You don’t need to try them all; just work your way down the list.
The screenshots below come from Windows 10, and fixes apply to Windows 7 and Windows 8.1.
Fix 1: Check the connection issue
To use your scanner, you need to make sure that your scanner is powered on in the first place.
Then you should check the connectionissue. If you’re using a USB scanner, check the USB ports and USB cables to ensure it works properly. While you’re using a network scanner, ensure your computer has a good Internetconnection, and your scanner connects to your computer under the Internet. In addition, if you’re using VPN in your computer, try disconnecting VPN from your computer and scanning again.
If you’ve checked the above steps and your HP scanner still doesn’t work, don’t worry. There is something else to try.
Fix 2: Enable Windows Image Acquisition (WIA) service and associated services
Windows Image Acquisition(WIA) is a Microsoft model that allows graphics software to communicate with imaging hardware such as scanner and cameras. So you should enable WIA service in your computer if your scanner stops working. Here’s what you need to do:
Then restart your computer. Try to use your HP scanner again and see if it works now.
If your HP scanner issue still persists, follow these steps to enable some more services:
Fix 3: Update your scanner driver (Windows PC)
A missing or outdated scanner driver can cause your HP scanner not to work, so you should update your scanner driver up to date.
There are two ways to update your scanner driver: manually and automatically.
Manually update scanner driver – You can go to the website of your scanner manufacturer, find the latest driver for your scanner, and install it in your computer. This requires time and computer skills.
Automatically update scanner driver – If you don’t have time or patience, you can do it automatically withDriver Easy.
![]() Hp Smart Scan Not Available
Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.
You can download and install your drivers by using either Free or Pro version of Driver Easy. But with the Pro version it takes only 2 clicks (and you get full support and a 30-day money back guarantee):
The Pro version of Driver Easy comes with full technical support.
If you need assistance, please contact Driver Easy’s support team at [email protected].
4) Restart your computer to take effect.
Then try scan with your scanner to see if it works.
Fix 4: Troubleshoot hardware problems
It’s possible that there’s something wrong with your scanner, so run a troubleshooter in your computer to fix the issue.
After that, try your scanner again and see if it’s working properly.
Fix 5: Run System File Checker
System File Checker (SFC) is a built-in Windows feature that scans corrupted system files and repairs it automatically.
Your HP scanning is not working because of some corrupted system files, so you can try SFC to fix the problem.
Restart your computer and see if your scanner begins to work.
So there you have it – Five effective methods to fix HP scanner not working. Hope this post comes in handy and resolve your problem.
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